Shipping Policy
Fast, Free, and Reliable Delivery
🚚 FREE Shipping on All US Orders!
Orders ship within 1-2 business days and arrive in 2-3 business days.
Processing
1-2 business days
Delivery (US)
2-3 business days
Coverage
US + International
Processing Time
All orders are custom-made to your specifications. Our typical processing time is:
1-2 business days
This includes manufacturing your custom keychain and preparing it for shipment.
Rush Orders: Need it faster? Contact us at hello@tigonfc.com about expedited processing for an additional fee.
Domestic Shipping (United States)
✓ FREE Shipping!
- Shipping Method: USPS Priority Mail
- Delivery Time: 2-3 business days
- Tracking: Provided automatically via email
- Coverage: All 50 states + territories
Delivery Timeline Example
Day 1-2: Custom manufacturing and quality check
Day 3: Package ships with tracking number
Day 5-6: Delivered to your doorstep
International Shipping
We ship worldwide! International orders include:
- Shipping Cost: $9.99 (flat rate)
- Delivery Time: 7-14 business days
- Tracking: Available for all international orders
- Customs: Customer responsible for duties/taxes (if applicable)
⚠️ Note for International Customers
Delivery times may vary by country. Customs processing is outside our control but typically adds 1-5 days. You may be responsible for import duties or VAT depending on your country's regulations.
Order Tracking
Stay updated every step of the way:
- Order Confirmation: Immediate email with order details
- Processing Update: Notification when your custom keychain is being made
- Shipping Confirmation: Email with tracking number when package ships
- Delivery Confirmation: Notification when package is delivered
You can track your order anytime using the tracking link in your shipping confirmation email.
Shipping Address
📍 Important: Double-Check Your Address!
Please ensure your shipping address is correct at checkout. We cannot redirect packages once shipped.
Made a mistake? Contact us within 1 hour of ordering at hello@tigonfc.com and we'll update it if production hasn't started.
Delivery Issues
Lost or Stolen Packages
If your tracking shows delivered but you didn't receive your package:
- Check with neighbors, building management, or household members
- Look for package in mailbox, porch, or safe location
- Wait 24 hours (sometimes marked delivered early)
- Contact us - we'll file a claim and send a replacement
Damaged Packages
If your package arrives damaged, take photos and contact us immediately. We'll send a replacement at no cost.
Holidays and Peak Seasons
During major holidays and peak shopping seasons (Black Friday, Christmas, etc.), processing and delivery times may be extended by 1-3 business days. We'll notify you if your order is affected.
Questions?
Need help with shipping? We're here for you!